Terms and Conditions

By registering for a language course with LangoLive or by registering as a user of the LangoLive.com program, you hereby agree to the following terms and conditions:

Article 1 Class cancellation policy: A cancellation of your online class (Teams meeting) is required within a minimum period of 48 hours for any class cancellation and this between 8:00 a.m. and 3:00 p.m., Monday to Friday, EST time. If this 48-hour deadline is not respected for individual language training, we must invoice the class as mentioned in the schedule. Please note that no class cancellations are allowed for group training. However, you can inform your teacher of your absence by cancelling your online class (Teams meeting).

Article 2 A free online initial language assessment is offered with any course registration for paid contracts of 12 hours or more. If a 12 hour or more contract is not purchased within 30 days of the initial language assessment, a fee of $100 per assessment per student will be charged to the student or their representative.

Article 3 Except for authorized exceptions, we require receipt of the signed order form 10 working days before the start of the training.

Article 4 The order form is valid for a period of 30 days.

Article 5 The order form is not valid for language training under a standing offer.

Article 6 The signed order form and course are conditional upon the availability of a teacher.

Article 7 The order form will become a contract between LangoLive and the learner (or his representative) once it is accepted on our website by agreeing to our Terms and Conditions OR once signed, dated and returned to info@langolive.com or a representative of LangoLive.

Article 8 For group language training, the course and the contract (signed order form) are conditional upon a minimum number of learners registered for the course. If we do not receive enough learners registered for the group training or for any other reason that we deem serious enough to necessitate the cancellation of the course and the contract, we reserve the right to terminate your contract (signed order form) and lessons at our discretion one week before the first day of training. If the group course must be cancelled, you will be notified by email and you will receive a full refund of any deposits or funds paid to us that relate to missed lessons and contract (signed order form).

Article 9 There will be no security level requirements for our teachers unless previously agreed to in writing between LangoLive and the learner’s representative.

Article 10 Under no circumstances are teachers, students (or their representatives) or anyone with access to LangoLive authorized to copy, photograph, record or film and/or share, distribute content, courses, meetings, teaching materials or any other materials associated with LangoLive language training (from the LangoLive program, courses, emails or website). This article is intended to protect the privacy of our students and teaching staff. Additionally, all material provided to students and teachers by LangoLive is protected by International copyright laws.

Article 11 LangoLive language lessons must be scheduled between 8:00 a.m. and 6:00 p.m. Eastern Time, Monday through Thursday.

Article 12 Unless otherwise agreed between the student and LangoLive, online tutoring will be offered via the platform offered by LangoLive (Teams).